We value your privacy and strive to protect your personal data in compliance with the laws of Malaysia.

This privacy notice (“Privacy Notice”) tells you how MEASAT Global Berhad and its subsidiaries, including but not limited to, MEASAT Satellite Systems Sdn Bhd, MEASAT Communication Systems Sdn Bhd, MEASAT International (Malaysia) Sdn Bhd, MEASAT International (South Asia) Limited, MEASAT Broadband (International) Limited and Pesat Sutramas Sdn Bhd (collectively “MEASAT Group”, “we”, “us”, “our”) processes your personal data when you use or access our website, when you communicate and interact with us and/or when you provide your personal data by filling up and submitting our prescribed forms.

By accessing our website and/or by communicating or interacting with us and/or by providing your personal data by filling up and submitting the prescribed forms, you consent to the collecting, recording, holding, storing, using, transferring and processing of your personal data by us for the purposes set out in this Privacy Notice.

What Personal Data Do We Collect?
Personal data is any information that personally identifies you, and may include your:

  1. personal details (such as name, identity card number, nationality and date of birth);
  2. contact and location details;
  3. bank account and payment information;
  4. service usage and preferences;
  5. website usage and preferences;
  6. equipment and how it performs on our network;
  7. browsing usage;
  8. social media profile; and
  9. communication with us.

We may require additional personal information and sometimes this may include sensitive personal information. You hereby explicitly agree to our collection and processing of any of your sensitive personal information.

Should you be under the age of 18, you shall ensure that your parents or legal guardian has consented on your behalf to the processing of your personal data as described in this Privacy Notice.

Where Do We Get Your Personal Data?
Personal data collected will mainly be from you and the information automatically generated when you subscribe or use our services. However, we may also collect personal data from the use of cookies, third parties and other available sources. Examples include our contractors, payment services providers, credit reporting agencies, government departments or agencies, public registries, social media, websites and publications.

How Will We Use Your Personal data?
Your personal data may be processed by us for any of the following purposes;

  1. to verify your identity;
  2. to communicate, transact and/or provide services to you;
  3. to comply with legal and regulatory requirements;
  4. for crime prevention, criminal investigations or proceedings, and for the administration of justice;
  5. for our day- to-day operations and administrative purposes or any other incidental purposes;
  6. for security, internal risk and audit purposes;
  7. for billing and credit checks; and
  8. for marketing purposes.

Who May We Disclose Your Personal Data To?
We may disclose your personal data to third parties, including:

  1. any persons directed by or agreed to by you;
  2. any person required for legal and regulatory compliance;
  3. our holding companies, subsidiaries and/or affiliates;
  4. our business partners, vendors and any other person we work with to deliver services you have subscribed to or provide you with further information about ourselves, our products or services;
  5. our professional advisers and consultants;
  6. credit bureaus, credit reporting agencies and corporations set up for the purposes of collecting and providing credit information;
  7. our data processors whom we engaged to process personal data on our behalf including but not limited to archival storage, data entry service providers, website service provider, computer backup services and disaster recovery services
  8. financial institutions; and
  9. if we decide to sell, or re-organize our business, potential purchasers and their advisers.

We may transfer your personal data outside of Malaysia for the Purposes and to such third parties stated in this Notice. The transfer of your personal data outside Malaysia would be required if you are travelling or accessing to our website from outside of Malaysia.

Data Access and Data Correction
You may request to access your personal data or correct or update your personal data. It is your obligation to ensure that your personal data with us is up to date. You may also withdraw your consent to, or limit the, use of your personal data. However, withdrawing your consent to or limiting the way we process your information, may affect our ability to provide services to you.

We will take all reasonable efforts to comply with any lawful requests made, although we may charge a prescribed fee for access to and/or copies of your personal data. We may decline to comply with your data access requests under certain situations, as may be reasonably determined by us in accordance with applicable laws. Should we not be able to process your data access request, we will notify you of the reasons for not being able to do so.

Should you have any questions, requests or complaints on how we use your personal data, you may contact us at:

Data Protection Officer
MEASAT Teleport and Broadcast Centre
Jalan Teknokrat 1/2,
63000 Cyberjaya, Selangor

Phone: +60(3) 8213 2188
Fax: +60(3) 8213 2233

Exercising Choices Over The Disclosure, Retention And Use Of Your Personal Data
Subject always to our contractual rights and obligations under relevant laws and regulations, you may exercise your choice in respect of the use or the extent of use of your personal data (including for the purposes of direct marketing). Should you wish to do so, kindly contact our Compliance Officer (details as provided under Paragraph 5 of this Privacy Notice).

Incomplete Personal Data
It is compulsory for you to provide your personal information in order to enable us to process your application for services. Failure to provide such information may result in us not being able to process your application and/request and provide you with our services.

We assume that all information you provide to us is true and complete. We also assume that you have the necessary consent to disclose any third party information to us.

Updates to our Privacy Notice
We may amend this Privacy Notice from time to time, as such you are encouraged to check our website from time to time for the latest version of our Privacy Notice.

If there is any conflict between the English and Malay version of this Notice, the English language version shall prevail.